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Nazim Foundationof India
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Refund and cancellation policy

Donations are voluntary gifts, so they are not refundable. We will always correct a genuine mistake.

Last updated 4 October 2026

When we refund

This policy covers online donations made through this website. We refund the amount paid in error if you tell us within 7 days of the payment that:

  • you were charged twice for the same donation;
  • you entered the wrong amount by mistake; or
  • the payment was made from your account without your permission (please report this to your bank as well).

We do not refund a donation because you have changed your mind. If you notice a mistake after 7 days, still tell us: we will look into it, but a refund is then at our discretion.

How to ask for a refund

Contact us using the details below within 7 days of the payment, and include:

  • your name and the email or mobile number used for the donation;
  • the Razorpay payment ID shown on your receipt;
  • the amount, the date and what went wrong.

Please contact us before raising a dispute with your bank. It is usually the quickest way to fix the problem.

What happens next

  • We check the payment with Razorpay and tell you our decision within 3 working days.
  • Approved refunds are sent back to the original payment method through Razorpay within 7 working days. We cannot refund in cash or to a different account.
  • Your bank may take another 5 to 7 working days to show the credit.
  • The receipt for a refunded amount is no longer valid.

Failed payments

If a payment fails but money is debited, your bank or Razorpay usually reverses it automatically within 5 to 7 working days. If it is not reversed by then, contact us with the payment ID and we will help. The 7-day limit above does not apply to failed payments.

Cancellation

Online donations are one-time payments; there are no subscriptions or recurring charges to cancel. You can cancel before completing the payment by closing the payment window, and you will not be charged. Once a payment succeeds it cannot be cancelled, but the refund rules above cover mistakes.

Delivery

We do not sell or ship any goods, so there is nothing to deliver and no shipping charge. Your acknowledgement receipt is delivered online: it appears as soon as the payment is confirmed, and you can download it as a PDF.

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